Terms and Conditions of Use – Veztivia
1. Identification
This document establishes the Terms and Conditions of Use for the online store Veztivia, dedicated to the sale of women's clothing, footwear, and handbags.
By accessing or making purchases on this site, the user agrees to the conditions described below.
2. Customer Registration
To make purchases, the customer may be asked to provide information such as:
- Full name
- CPF
- Delivery address
- Email and phone
The customer is required to provide true and updated information.
3. Products
Veztivia sells:
- Women's clothing
- Footwear
- Women's handbags
Product images are illustrative and may show slight color variations due to the device screen.
4. Prices and Payment
- All prices are in current currency (Brazilian Real – R$).
- Veztivia reserves the right to change prices at any time.
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Accepted payment methods may include:
- Credit card
- Pix
- Bank slip
The order will be processed after payment confirmation.
5. Shipping and Delivery
- Delivery time varies according to the customer's location.
- Shipping will be made after payment confirmation.
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Veztivia is not responsible for delays caused by:
- Post office or carriers
- Incorrect data provided by the customer
6. Exchanges and Returns
The customer may request an exchange or return in accordance with the Consumer Defense Code:
- Period: up to 7 calendar days after collection (right of repentance)
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The product must be:
- Unused
- With tag
- In original packaging
In case of defect, the customer must contact the store for analysis.
7. Refunds
- The refund will be made after analysis and approval of the return.
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The period may vary according to the payment method:
- Card: according to the administrator
- Pix/Bank slip: up to 10 business days
8. Responsibilities
Veztivia is not responsible for:
- Improper use of products
- Damages caused by misuse
- Incorrect information provided by the customer
9. Privacy and Data Protection
Customer data is protected and used only for:
- Order processing
- Customer communication
- Improved shopping experience
Veztivia does not share personal data with third parties, except when necessary for delivery or legal requirements.
10. Intellectual Property
All content on the site (images, texts, logo) is the property of Veztivia and cannot be reproduced without authorization.
11. Changes to Terms
Veztivia may change these Terms at any time, and it is the user's responsibility to review them periodically.
12. Contact
For questions, support, or recommendations:
- Email: veztivia@outlook.com
- WhatsApp: +1(857)312-7045
13. Forum
The court of the consumer's domicile is elected to resolve any disputes arising from these Terms.